> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flowforma.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Feature pack business rules

> Feature pack business rules extend FlowForma with integrations for Azure users, Dynamics CRM, HubSpot, EDM, alerts, and work item reassignment.

**Feature pack business rules** in FlowForma extend the platform by integrating with external systems and automating complex business operations, including user creation, CRM updates, notifications, and work item management.

* [**Create Azure user (Admin)**](/product/creating-flows/business-rules/business-rule-types/feature-pack-business-rules/create-azure-user): automate creating new Azure Active Directory users from a workflow. *Use case:* onboard new employees by generating their Azure accounts during hiring.
* [**Execute Dynamics CRM**](/product/creating-flows/business-rules/business-rule-types/feature-pack-business-rules/execute-dynamics-crm): integrate with Microsoft Dynamics CRM to retrieve, update, or create records. *Use case:* add or update customer information based on workflow inputs.
* [**Alert**](/product/creating-flows/business-rules/business-rule-types/feature-pack-business-rules/alert): send recurring notifications to users or groups when conditions are met. *Use case:* send daily or weekly reminders when critical workflows require approval.
* [**Create HubSpot contact**](/product/creating-flows/business-rules/business-rule-types/feature-pack-business-rules/create-hubspot-contact): automatically add new contacts to HubSpot CRM from workflow data. *Use case:* capture sales leads and transfer them to HubSpot for follow-up.
* [**Execute EDM operations**](/product/creating-flows/business-rules/business-rule-types/feature-pack-business-rules/execute-edm-operations): perform actions within the [Entity Data Management](/product/entity-data-management) (EDM) system, such as data retrieval or updates. *Use case:* add new orders when workflows are processed.
* [**Reassign work item**](/product/creating-flows/business-rules/business-rule-types/feature-pack-business-rules/reassign-work-item): reassign a workflow step to a different user if it's not completed within a specified timeframe. *Use case:* reassign an approval step if the original approver hasn't actioned the form.
* [**Update HubSpot entry**](/product/creating-flows/business-rules/business-rule-types/feature-pack-business-rules/update-hubspot-entry): update existing records in HubSpot CRM based on workflow changes. *Use case:* update a contact's details in HubSpot after completing a form.